Return & Refund Policy

Last Updated: September 6, 2026

At The Smart Hub, customer satisfaction is important to us. If you are not satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

Return Period

You may request a return within 14 days of receiving your order.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.
• The item should include its original packaging and accessories where applicable.
• Proof of purchase or order information may be required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. Include your order number and clear photos of the item so we can review the issue.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or customized products
• Perishable products
• Opened or used hygiene-sensitive products
• Final-sale items
• Products damaged or altered after delivery

Refunds

Once the returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

Unless the item is defective, damaged, or incorrectly supplied, return shipping costs may be the responsibility of the customer.

How to Request a Return

Please contact The Smart Hub through thesmarthub.store with your order number and reason for the return.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.